Our strategic sustainability guidelines guide our business operation. The year 2021 marked the conclusion of our Responsible Fashion strategic cycle, which was launched in 2018, and listed the priority themes for the advancement of sustainability management, helping create our public commitments between 2018 and 2021, to minimize the relevant socio-environmental risks of our activities and generate value for our stakeholders, society and the environment. In 2021, in addition to being one of nine Brazilian companies in the world’s most important sustainability index, the Dow Jones Sustainability Index, we were positioned as the leading company in global retail.
We are now starting a new cycle of sustainability, with commitments and goals for 2030.
To build humane and diverse relationships, ensuring that each individual is able to reach their full potential
Engagement and well-being
To be among national references in engagement, ensuring a living wage* and continuously advancing in the promotion of employee well-being
Diversity & Inclusion
To build a culture of diversity, equity and inclusion of minority groups**, reaching at least:
50% of leadership positions held by black people
55% of high-ranking leadership positions held by women
To offer a portfolio of diverse and inclusive products and services, considering the potential for contribution of each business
* Salary received by a worker at a particular location, enough to provide a decent standard of living for the worker and their dependents.
** Racial, LGBTQIAP+, PWDs and Women
To advance in building a circular, regenerative and low-carbon business, encouraging and enabling our customers to make more socially-aware choices
Climate and water
To accelerate the transition to a low carbon economy, achieving science-based targets (SBTi) and climate neutrality by 2050
To reduce water consumption throughout our operation and strategic suppliers, eliminating the disposal of chemical products with restricted substances in the production of textiles and footwear
Circularity and regeneration
To incorporate the principles of circularity into the development of products, services and business models
To invest in the development of circular and regenerative textile raw materials, ensuring the use of 100% of the main and most sustainable raw materials
To eliminate any plastic packaging from physical stores and e-commerce that cannot be reused or recycled by our customers; and to seek solutions to reduce the generation of the main type of waste from our operations and from strategic suppliers, promoting its circularity
To amplify the impact of our connections, seeking answers to the challenges of the sector with our suppliers and partners
Value chain
To certify the supply chain through socio-environmental criteria and focus our purchases on high-management and performance suppliers
To promote the adoption of a living wage* by strategic suppliers
To achieve 100% traceability of cotton products and advance in the traceability of other textile raw materials
To monitor and promote the inclusion and socio-environmental development of sellers
