TERMS OF USE

LOJAS RENNER S.A. USE CONDITIONS

These Use Conditions regulate the general conditions to use the Internet websites, platforms, and applications of Lojas Renner S. A. (RENNER), in conformity with Law 12,965/2014 (Internet Civil Framework).

By using RENNER’s Internet websites, platforms, and applications, you expressly and fully agree to these Use Conditions. We recommend our users to attentively read these USE CONDITIONS before using RENNER’s Internet websites, platforms, or applications.

1. SUBJECT MATTER

Through its Internet websites, platforms, and applications, RENNER makes available access to several services and content, thus allowing for greater interaction with its customers and enabling online purchasing. These Use Conditions regulate the use of these Internet websites, platforms, and applications.

2. ADHERENCE IN CONJUNCTION WITH THE PRIVACY AND SECURITY POLICY

Using RENNER’s Internet websites, platforms, and applications implies adherence to these Use Conditions and the latest version of its Privacy and Security Policy available at http://www.lojasrenner.com.br.

3. CONDITIONS TO ACCESS AND USE RENNER’S INTERNET WEBSITES, PLATFORMS, AND APPLICATIONS

In general, access to RENNER’s Internet websites, platforms, and applications is free of cost to all users and does not require prior subscription or registration.

However, to usufruct some functionalities of RENNER’s Internet websites, platforms, and applications, users must eventually register by creating a User Account, with their own Login and Password, in addition to other personal data.

Users are held liable for providing correct, true, authentic, complete, and updated information, as well as to ensure their Password is kept secret by not disclosing it to third parties.

Each user is held solely liable for his/her acts within the context of RENNER’s Internet websites, platforms, and applications, especially when using his/her Login and Password.

RENNER is neither liable for the content, correction, veracity, authenticity, completion, or updating of data provided by its users, nor for eventual misuse of information published by users nor for frauds arising from password violation.

RENNER does not agree to the publication of content that violate copyrights, business secrets, or any other rights reserved by third parties, or those with a discriminatory, offensive, or illegal nature.

Users undertake to use RENNER’s Internet websites, platforms, and applications so as not to cause losses to any rights or interests of third parties, or in any manner that could damage, overburden, disable, or prevent its regular operation. Users of RENNER’s Internet websites, platforms, and applications are especially prohibited from publishing materials containing viruses or other malicious software that could cause damages to RENNER’s Internet websites, platforms, and applications, or to other users.

Publication of any content by users of RENNER’s Internet websites, platforms, and applications, including messages and comments, implies non-exclusive, irrevocable, and irreversible license to its utilization, reproduction, and publication by RENNER in its Internet websites, platforms, and applications, or in other platforms without limitation.

RENNER’s Internet websites, platforms, and applications maintain a customer service channel for reporting false profiles/data, either via email, denuncia@lojasrenner.com.br, or by phone, 0800 70 20 130. All other occurrences can also be reported through this channel.

RENNER’s Internet websites, platforms, and applications reserve the right to, without prior notice, cancel User Accounts and block access to its services in case of a reasonable suspicion of data falsehood, or in any other case involving the use of RENNER’s Internet websites, platforms, and applications in disagreement with the law, these Use Conditions, or its Privacy and Security Policy.

RENNER’s Internet websites, platforms, and applications also reserve the right to edit or even delete any content published by users, which is not in compliance with the law, these Use Conditions, or its Privacy and Security Policy.

This condition, however, is not an obligation of RENNER, considering that, under the terms of art. 15, paragraph 3 of Law 12,965/14, as a rule, requests for content edition or deletion must be made in the form of a court order, upon request by the Public Prosecutor’s Office, or by a police or administrative authority.

4. INEXISTENCE OF GUARANTEE OF CONTINUITY OF SERVICES AND SUSCEPTIBILITY TO TECHNICAL FAILURE

As a result of technical and operational questions, RENNER’s Internet websites, platforms, and applications do not guarantee the permanent availability of its services and functionalities, as well as reserve the right to cancel any of these services, platforms, or functionalities at any time.

RENNER is not held liable for any indirect damages arising from using its platforms or direct or indirect damages arising from unforeseeable circumstances or force majeure, from platform misuse, or for eventual temporary downtimes.

When reasonably possible, RENNER’s Internet websites, platforms, and applications will previously notify any interruptions in the operation of its services, platforms, and functionalities.

The content made available in RENNER’s Internet websites, platforms, and applications may eventually contain technical failures or errors. Please cooperate by reporting these issues by email to faleconosco@lojasrenner.com.br.

5. USER DATA PRIVACY – SPAM – LIABILITY FOR FRAUDS

RENNER ensures privacy of all its users’ data, under the terms of the Privacy and Security Policy available at http://www.lojasrenner.com.br, as well as prohibits its Internet websites, platforms, and applications from being used for the submission of unsolicited messages of any nature via email.

However, users must be aware that several swindlers attempt to use famous brands to obtain personal information such as credit card passwords and data. RENNER WILL NEVER REQUEST YOUR PASSWORD, USER NAME, OR CREDIT CARD DATA, AMONG OTHER PERSONAL INFORMATION, EITHER VIA EMAIL OR BY PHONE.

Please cooperate with us by reporting the occurrence by email to faleconosco@lojasrenner.com.br in case you receive any unsolicited or potentially invasive emails on behalf of RENNER.

6. INTELLECTUAL PROPERTY

The content accessed via RENNER’s Internet websites, platforms, and applications, including, among others, general texts, presentations, tables, databases, photographs, illustrations, charts, videos, or software, among any other type of intellectual work, as well as information and data generally obtained through its services, platforms, and functionalities, is protected by intellectual property rights, such as copyrights, brands, industrial drawings, patents, among others, considering that access to them via RENNER’s Internet websites, platforms, and applications does not imply any assignment of rights or additional license to the mere use within the context of RENNER’s respective Internet websites, platforms, and applications.

Whenever RENNER’s Internet websites, platforms, and applications offer direct means for sharing its content, through social media icons or tools, among other Internet websites, platforms, or applications (such as Facebook, twitter, etc.), the sharing of said specific content is hereby authorized, according to the use conditions of each tool, conditioned to the correct indication of the origin of the content (credit), and provided that the purpose of its sharing is not of a commercial nature and does not compete with RENNER’s Internet websites, platforms, and applications.

In any other cases, the following is prohibited, except as expressly permitted: (i) making additional reproductions to the mere access to intellectual works, content, and information made available in RENNER’s Internet websites, platforms, and applications; (ii) transmitting, distributing, disclosing, or in any manner communicating said intellectual works, the content, and information made available in RENNER’s Internet websites, platforms, and applications to third parties; (iii) using technical artifacts to violate passwords or the codification of RENNER’s Internet websites, platforms, and applications, to access and interpret its source code, as well as for translation to a different computer language; (iv) lectronic transmission of RENNER’s Internet websites, platforms, and applications or their content from a computer to the other via network, which restriction does not include the mere network use of RENNER’s Internet websites, platforms, and applications; (v) use of RENNER’s Internet platforms and applications by third parties or any person other than that originally authorized/licensed.

7. LINKS TO OTHER WEBSITES

RENNER’s Internet websites, platforms, and applications may contain connections and links to other Internet websites. Availability of these links intends to facilitate the quest for information available on the Internet, considering the inexistence of any type of bond or association between RENNER and the owners of external pages. RENNER neither conducts previous assessments, nor controls, nor approves the services, information, data, files, and products, among any type of material existing in said external pages, nor will it assume any type of liability for damages, losses, and/or loss of profit of any type, and which could arise from the quality, usefulness, availability, reliability, and legality of the services, information, data, files, or products, among any type of material existing in external pages.

8. INFORMATION ON PRODUCTS, TECHNICAL CHARACTERISTICS, AND INSTRUCTIONS FOR USE

The technical characteristics of and information on the products traded in RENNER’s Internet websites, platforms, and applications do not imply release from contracting competent and qualified technical support when necessary.

All products advertised in RENNER’s Internet websites, platforms, and applications may include minor differences in relation to the images visualized on your screen. Monitors/screens have different color adjustments, which could also cause differences in color tones, when compared with the physical item.

9. SERVIÇOS PRESTADOS POR TERCEIROS ATRAVÉS DO SITE, VÍRUS, REQUISITOS DE SEGURANÇA E ATUALIZAÇÃO

Some financial transactions conducted in Renner’s Internet websites, platforms, and applications are completed in third parties’ Internet websites, platforms, and applications, with the additional purpose of ensuring the security of your financial data. In these cases, RENNER is held harmless from any liability for damages, losses, and/or loss of profit of any nature eventually resulting from services provided by third parties or within the scope of its Internet websites, platforms, and applications.

RENNER is held harmless from any liability for damages, losses, and/or loss of profit of any nature eventually resulting from the existence of viruses, or other harmful elements, in the computer/smartphone/tablet used to access its Internet websites, platforms, and applications, or those of third parties.

You are solely liable for maintaining your computer/smartphone/tablet free of viruses and updated with the latest version of the operating system and software used to access RENNER’s Internet websites, platforms, and applications, as well as for eventual losses arising from noncompliance with said obligations or the best practices in Internet access security.

10. TERM AND AMENDMENTS

RENNER’s Internet websites, platforms, and applications will operate for an indefinite term.

RENNER’s Internet websites, platforms, and applications, in whole or in each one of their sections, may be unilaterally terminated, suspended, or interrupted by RENNER at any time and without the need for prior notice.

These Use Conditions may also be amended at any time.

Amendments to these Use Conditions will be conspicuously notified in RENNER’s Internet websites, platforms, and applications.

All previous versions of these Use Conditions may be accessed at http://www.lojasrenner.com.br.

11. APPLICABLE LAW AND JURISDICTION

The Brazilian legislation will be applied when interpreting this Privacy and Security Policy.

The Central Courts of Porto Alegre, RS, Brazil will have exclusive jurisdiction to entertain any litigations regarding this Privacy and Security Policy.

All content and information included in Lojas Renner S.A. Internet websites, platforms, and applications are protected under the laws that govern copyrights, brands and other distinctive signs. Full or partial reproduction of the content and information included in RENNER’s Internet websites, platforms, and applications is not permited. Copyright © 2015 Lojas Renner S.A.
Address: Rua Joaquim Porto Villanova, nº 401, Bairro Jardim Carvalho, Porto Alegre/RS.

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