Our Guidelines

The strategic corporate sustainability plan set forth the priority themes for the sustainable development of the business over the coming five years, according to the demands and perspectives of our internal and external audiences.

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Because of the size and relevance of our supplier network, we have two areas committed to managing the relationship with this audience: Management of resale suppliers (products sold from stores) and administrative suppliers (service providers in "ancillary activities"). Loja Renner S.A., aiming at positively influencing these partners, carries out several processes and initiatives that encourage the adoption of best sustainability practices.

The Company has a Code of Conduct for suppliers and their contractors in order to align with this audience the principles that are relevant to their relationship, which establishes the expected conduct in both of their operations. See below the main highlights of each area and more details on their work in the three management stages in our Annual Reports.

Related documents:

Código de Conduta para Fornecedores


Lojas Renner S.A. has a specific assessment process for companies that provide civil construction services, in order to mitigate socio-environmental risks and encourage the adoption of good practices in occupational safety, environment and social responsibility. Since 2015, the process of Civil Construction Suppliers Management engages, monitors and audits (by a third party) the national suppliers involved in our expansion plan.


Chain responsibility.

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The productive chain of the textile industry is complex, involving several links: From the raw material production, the manufacture of pieces to their sale. Thus, together with the suppliers, the Company believes it is essential to make sure that the product is taking a path that respects the environment, human and labor rights, adding value for everyone involved and mitigating possible risks or negatives impacts.

All national resale suppliers of clothing, accessories and footwear are certified by ABVTEX (Brazilian Textile Retail Association), which assesses adherence to good practices concerning corporate social responsibility and environment. For the international chain, we are affiliated with the initiative of the SLCP Project (Social & Labor Convergence) linked to SAC (Sustainable Apparel Coalition), which aims to monitor and develop the chain in relation to the following themes: Respect and protection of human rights, labor laws and occupational safety and health.

Furthermore, we improved the monitoring and control process by conducting our own audits on resale suppliers.

Moreover, the relationship cycle has specific actions in each of the following pillars:

- Ratification (documentary and in-person assessments and signing of commercial contract).

-Monitoring and Control (in-person technical visits at least once a year, carried out by our own team and a third-party team).

-Development (development support initiatives and programs, monitored by the Global Supplier Performance Index)

-Quality (focus on development, production and post-production, with ABNT manuals and tests that are specific to maintain the standard and quality required by the Company and standardization).

Every supplier must follow the Supply Manual and be approved in the Social and Environmental Responsibility Audits mentioned above. The checklist includes items on Human Rights, Working Conditions, Environment, Chemicals Management, Social Management, and People Management.

A total of 93.3% of the audits carried out last year (national + international) were unannounced.

To assist in Waste Management, we prepared a booklet with guidelines on the Solid Waste Management Plan for suppliers, which is also available below.

Related documents:

Resale Suppliers Manual

National and International Audit Checklist

PGRS Primer


To support and ensure sustainable production conditions and promote quality of life for everyone involved in the chain, sharing and providing clear, reliable and accessible information is essential.

As part of our commitment to the Responsible Fashion (Moda Responsável) project, being transparent in our processes, we disclosed the list of Renner and Youcom resale suppliers and the list of the main raw material suppliers. For more information on the content of the list or the supply chain compliance processes, we provide the e-mail address of our Compliance department: conformidade@lojasrenner.com.br .

Related documents:

List of Renner and Youcom Raw Material Suppliers

List of Renner and Youcom Resale Suppliers

We are engaged in providing our supply chain with the necessary preconditions for an increasingly fair fashion, aiming to ensure responsible labor practices in accordance with the law. Learn more..

Lojas Renner S.A. seeks excellence in environmental management processes and practices, watching closely the modern women, who are increasingly demanding and aware of their purchasing decisions. We believe that it is important to reduce the negative impacts that our business can cause to the environment to ensure the operation’s sustainability in the long term and to contribute to the planet’s sustainable development. The Code of Conduct for suppliers helps to align the relevant principles to our relationship and establish the expected conduct in their actions. See below the main highlights of each area in the three management stages in our Annual Reports.


The Energy and Asset Management Project uses technology intelligence to identify opportunities to reduce consumption simply and innovatively. As a result, the facilities have been modernized with more efficient lamps and air conditioning units, monitoring their operation and energy consumption, as well as standardizing and automating store systems, such as escalators and lighting.


Lojas Renner S.A. is developing projects to prioritize the consumption of energy from cleaner sources in the coming years.


In line with the growing need to fight climate change by reducing greenhouse gas (GHG) emissions, Lojas Renner S.A. has been monitoring, managing, disseminating and minimizing emissions caused by its operations since 2010.

Lojas Renner S.A. is part of B3's Carbon Efficient Index (ICO2), responds voluntarily to the Carbon Disclosure Project (CDP) questionnaire and publishes its inventory every year on the online platform of the Brazilian Program GHG Protocol. Also, we annually neutralize GHG emissions by purchasing certified carbon credits. Click here to learn about Lojas Renner S.A.'s performance and emissions reduction.


Since 2010, Lojas Renner S.A. has had a Solid Waste Management Program, in line with the national policy, which aims to: - minimize waste generation; - adjust their segregation at the source; - ensure correct handling, conditioning and final disposal of waste; - encourage recycling; - carry out the integrated management of solid waste, controlling and reducing risks and negative impacts on the environment.


Since 2015, Renner opened two stores in Fortaleza and one in São Paulo, as well as the new administrative headquarters* in Porto Alegre, sustainably built, within the premises of LEED (Leadership in Energy and Environmental Design), a recognized international certification system and environmental guidance for buildings. Constructions make use of several strategies to minimize environmental impact during the construction phases. After that, they become a reference for the Company's Architecture and Engineering area to guide the team in new constructions and renovations.

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* Renner at Riomar Shopping Fortaleza is already LEED certified. The other stores and the administrative headquarters are in the certification process.


The jeans production chain is one of those that generate the most environmental impacts, because of the high consumption of water and energy, the use of chemical products and the generation of effluents. For this reason, since 2013, Lojas Renner S.A. has developed sustainability projects throughout the chain to reduce impacts and eliminate risks. Jeans resale suppliers are trained and guided to adopt best practices, such as the availability of natural resources and the conscious and efficient consumption of water during production.

Among the benefits that the suppliers achieved are the adjustment of effluent treatment stations, the proper management of waste, the reduction of electricity consumption and waste disposal.


Since 2015, Lojas Renner S.A. has invested in the Life Cycle Assessment (LCA) of jeans, in partnership with GVces (Center for Sustainability Studies at the Getúlio Vargas Foundation School of Business Administration). The study consists of measuring its “ecological footprint” by the impacts caused by the extraction of raw material until the final destination, including the stages of production, distribution, consumption, and disposal. In 2015, the carbon footprint of a women’s piece of jeans was analyzed and, in 2016, the Life Cycle Assessment (LCA) project was carried out from the perspective of the “water footprint” of that same piece.

Considering the user's behavior in three different scenarios, the study concluded that in both the water footprint and the carbon footprint, using the pants is what causes the greatest environmental impact, and may represent up to 92% of the total water consumption over the life cycle of jeans. Tags on Youcom jeans are already informing this and Renner customers will be communicated about it as well. Furthermore, Lojas Renner S.A. has invested in research to innovate in raw materials and to make more sustainable manufacturing processes — always together with the resale suppliers to adopt the best processes and practices.

Learn more in the Sustainable Products and Services section, clicking here.


Lojas Renner, in partnership with USP (University of São Paulo) — both associated with Ellen MacArthur Foundation —, is developing a project in the manufacturing processes of six resale suppliers in the mesh and jeans chains. This shows the effort to make the transition to the circular economy.

The project will use an approach of cleaner production to reduce textile waste generated in the production processes of suppliers and Lojas Renner. It will also use leftovers when manufacturing fabrics for new pieces. The medium/long term objective is to close the cycle by recycling 100% of textile waste in new collections.


Within the Responsible Fashion strategy, one of our four pillars of action is Ecoefficient Management, which deals with how we work to reduce the environmental impacts caused by the company's activities. The use of packaging is one of the issues that Ecoefficient Management aims to resolve. See the initiatives below:

Our goals:

- To reduce waste generation by 10% and increase recycling by 10 percentage points by 2020.

Our initiatives:

- 100% of our bags given to customers when they purchase our products are recyclable and/or oxo-biodegradable. Of this total, 57% are made from FSC-certified paper and 43% are made from oxo-biodegradable plastic.

- In 2019, more than 80% of our operations’ waste was recycled (Annual Report 2019). To make sure that this practice occurs in every store, we have the Waste Management Program Manual that supports the leadership of each unit, guiding the procedures that must be adopted to recycle the waste from our operation.

Consumer incentive actions:

- At all of our store openings, we deliver cloth bags to customers to encourage them to use reusable packaging when shopping with us.

- At Renner, since 2018, we are replacing our bags used internally in stores for bags with fabric generated from textile recycling. Now 27% of our stores already use this type of bag.

- At Youcom, in 2019, these bags started to be replaced by bags made from Upcycling by groups of women entrepreneurs supported by Lojas Renner Institute, whose mission is to empower women in the textile chain. Now, some Youcom stores already use these new bags.

- In addition to the actions related to bags, since 2011, we have offered the reverse logistics service for perfumery and beauty packaging for our customers, the Ecoestilo. In 2019, the service collected 53.9 tons of these packages.


“Our accomplishment is to enchant everyone.” The culture of enchantment is in everything we do, to exceed the expectations of employees, customers and all of our audiences. To this end, Lojas Renner S.A. continuously promotes engagement with its values, principles and performance. In line with one of the guidelines for strategic sustainability planning, engagement aims to touch customers and employees as a way to multiply the enchantment for an even more responsible fashion.


Lojas Renner measures the customers’ level of enchantment every day. For this reason, for 20 years we have had the Enchantometer at the entrance of stores, a pioneering initiative in Brazil that today many companies from different retail sectors reproduce.

The Enchantometer is a continuous and relevant sustainability indicator, as it is already part of the routine of customers who at the end of their shopping experience indicate their satisfaction in our stores (Very Satisfied, Satisfied or Dissatisfied).

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Moreover, to continue to enchant its customers, Lojas Renner has been increasingly offering products and services with sustainability information, as well as annually disclosing its performance in this area.

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Click here and see the special short version for customers of the last Annual Report.

Learn more in the Sustainable Products and Services section, here.


Lojas Renner Institute: Lojas Renner believes that it has great competence, responsibility and opportunity to generate development and well-being for society, reaching millions of people. For this reason, in 2008, the Lojas Renner Institute was founded, aiming at managing social investment.

Mission: To promote the economic and social empowerment of women in the textile value chain. The Institute works to support projects that seek to generate jobs and income for women in the textile chain, in line with the 5th of the United Nations (UN) Sustainable Development Goals (SDGs) — “Achieve gender equality and empower all women and girls” — and with the Women’s Empowerment Principles, UN Women. The funds invested are raised with Renner's Mais Eu Campaign, which annually reverts to the Institute 5% of its net sales, tax-free, for four days after Father's Day. See the latest projects of the Institute in our Annual Report and on the Lojas Renner Institute page.

Lojas Renner has offered customers options for products and services with sustainable attributes, offering environmentally appropriate solutions that generate social development, from planning and production to product disposal.


In the beauty segment, Renner has its own brand of products following environmental criteria: Alchemia, a body line. These items are formulated with natural assets and planned based on the concept of end-to-end sustainability. Biodegradable, they do not contain oil products and come in packages produced with paper certified by the Forest Stewardship Council (FSC).


Lojas Renner S.A. promotes sustainability throughout the product's life cycle, looking for alternatives to reduce impact before and after their disposal. To this end, it has reverse logistics programs for both perfumery and beauty, as well as for garment. Ecoestilo Perfumaria collectors have been present in all stores since 2011. Ecoestilo clothes, on the other hand, is in 65 stores in the country. To learn more, click here.

The project provides for receiving old clothing, whether purchased from Renner or not, which can have three destinations according to the condition of the garment: • NEW USE: Clothes that will be donated to social organizations. For each piece delivered, Renner donates another one in return. • NEW PRODUCT: Clothes that will be used to make new pieces or products, in the concept of upcycling, by groups of trained women supported by Lojas Renner Institute. • NEW UTILITY: Clothes that will be transformed into threads (refining) to use them again when producing new fabrics. Upcycling is the process of transforming waste or discarded products into new materials or products of greater value, use or quality.

At Youcom, the Jeans for Change project started in 2014 as a pilot and was created to give a new meaning to the use of jeans by transforming them into a new product, increasing its service life. The pilot, in partnership with a social enterprise, promoted the work of women artisans from vulnerable communities in Porto Alegre.

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In the first action, every piece of jeans that a person donated resulted in a discount to purchase a new Youcom piece of jeans. The donations generated raw materials to produce eco-bags, sewn by local social organizations and given to customers with a “buy one get one” promotion. The project, which was successful among Youcom customers, was redesigned in 2015 and, by creating the YoucomLab platform, sought to integrate young people even more in building the brand identity, encouraging new talents and raising visibility to their work. The platform's first initiative was the 2015 Jeans for Change contest: Fashion, design and advertising students were encouraged to create a design for bags that would be made by women artisans from vulnerable communities. The best ideas, chosen by a judging committee formed by representatives of a partner company and by employees from the Marketing and the Youcom Style areas, were used to produce the bags. The products were given to customers with a “buy one get one” promotion in ten of our stores. The project is currently expanding. After collecting 2,000 jeans at an event called “Se essa rua fosse minha”, in São Paulo, Jeans For Change is planning its 3rd cycle, as Youcom's major post-consumer project.

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