To be the best and greatest house and decor store in the Americas by providing a delighting and inspiring experience, sustainably.
To make dreams come true delighting.
Be the brand that welcomes consumers dreams, with meaningful gifts and products for their home in different styles, with quality, competitive prices, in inspiring environments, providing a delighting experience.see values
It is our achievement: we put ourselves in the shoes of our customers, doing for them whatever we would like them to do to us. We must understand their wishes and needs, exceed their expectations and, thus, delight them. We are not mere collaborators, we are customers delighters. We don’t have a Customer Service Center because each one of us operates as a Customer Service Center: if there is a problem, it must be solved immediately.
We are a cheerful, innovative, ethical, austere, open-minded, easy to communicate with and transparent company. We run things simply and fast with a lot of energy and passion. Our business is driven by persistence, creativity, optimism and close to the market: we have to get our hands dirty.
We hire, develop and keep the best people, who like us, who are passionate about what they do and with a spark in their eyes. We work as a team and people have authority and responsibility to make decisions. Everyone is provided with the same opportunities to grow as fast as their talents, efforts and results.
We think and act as the owners of our business units, being rewarded as such. We have sense of urgency, attitude and aggressiveness in the search of the best practices, guaranteeing all the opportunities that appear in the market. We make decisions by taking changes responsibly; we accept the mistakes resulting in learning without looking for guilty, but causes that must be corrected. We are responsible for perpetuating Renner, especially through attitudes and examples: the example is worth a thousand words.
We are responsible for generating results, not only good ideas. They ensure our investments, give a return to shareholders, provide our compensation and enable our growth and continuity in the long term.
We develop and implement excellence standards in everything we do because everything we do can be improved. Our products and services have the highest quality level: it’s in our DNA.
Our businesses and attitudes are guided by the principles of sustainability. In addition to financial results, we also seek social development and reduced environmental impacts, always acting with the best corporate governance practices.